Institute of European Standards and Quality 
Understand the responsibility
A technical result must be read with its object, criteria, scope, issuing body and date. Public information should make those elements identifiable. An institutional name, membership statement or visual mark cannot substitute for them.
Governance and impartiality
Governance defines authority and oversight. Impartiality arrangements address relationships and interests affecting specific work. The appropriate control depends on the activity, rather than a general statement of independence.
Assessment rules
Programme rules set out eligibility, evidence requirements, evaluation, decisions and continuing obligations. The rules and applicable edition should be established before an application is commissioned.
Records, claims and marks
An issued result may support only the claim and use allowed by its scope and conditions. A change of status can affect those rights. Record verification is concerned with the information held for the identified issue.
Complaints and appeals
A complaint concerns dissatisfaction with conduct or service. An appeal concerns an eligible decision under the relevant procedure. Separate routes help identify the issue and the appropriate review.
Questionable claims or marks
Report a claim or mark that appears inconsistent with an issued result or authorised use. Identify the location and reason for concern. A report initiates consideration; it is not itself a finding of misuse.
Institutional information
The legal notice and contact information identify the responsible operator and relevant channels. References to other institutions should be read as described, rather than as an unstated endorsement.